Frequently Asked Questions
Everything you need to know about shipping with ShipInboxJA.
How do I get my FREE USA shipping address?
Simply create a ShipInboxJA account and you will automatically receive your personal USA shipping address and SIBJ customer code.
How often do shipments leave Miami?
Air shipments leave Miami every Monday, Wednesday and Friday.
How do I track my package?
Enter your tracking number on the Track Package page or login to your ShipInboxJA dashboard.
How long does delivery take?
Delivery times vary based on shipment date and customs processing, but packages are normally available shortly after arrival.
Can I consolidate multiple packages?
Yes. Multiple packages can be combined into a single shipment to reduce shipping costs.
What is my SIBJ customer code?
Your unique SIBJ code identifies your shipments and ensures packages are assigned to your account.
When do I pay for shipping?
Customers are billed once shipments arrive in Jamaica and are ready for pickup or delivery.
What items cannot be shipped?
Restricted or prohibited items may not be accepted. Contact customer support before purchasing questionable products.
Still Need Help?
Our support team is ready to assist.
Contact Support